Terms & Conditions

Welcome to Best Sri Taxis (hereinafter referred to as "we", "us", "our", or "the Company"), operated through the website bestsritaxis.com. These Terms and Conditions govern your use of our taxi and travel services across Sri Lanka.

By booking, using, or accessing any of our services — including airport transfers, city rides, tour packages, and long-distance travel — you acknowledge that you have read, understood, and agree to be bound by these terms.

• These terms constitute a legally binding agreement between you (the passenger/client) and Best Sri Taxis
• Services are available to individuals aged 18 years or older, or minors accompanied by a legal guardian
• We reserve the right to refuse service to anyone who violates these terms
• All services are subject to availability and operational conditions
• These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka

All bookings with Best Sri Taxis can be made through the following channels. A booking is considered confirmed only after you receive an official confirmation from our team.

Best Sri Taxis is committed to transparent and fair pricing. All fares are communicated upfront before your journey begins.

We understand plans can change. Below is our cancellation policy for different booking types.

To ensure a safe and pleasant journey for everyone, passengers must adhere to the following:

• Punctuality: Be ready at the pickup location at the agreed time (15 min grace period)
• Accurate Information: Provide correct pickup/drop-off details and contact numbers
• Seatbelts: All passengers must wear seatbelts at all times
• Child Safety: Passengers with children under 5 must request a child seat when booking
• Vehicle Care: Treat the vehicle with respect. Damage will be charged accordingly
• No Smoking: Smoking inside the vehicle is strictly prohibited
• No Illegal Substances: Carrying or consuming illegal substances is prohibited
• Respectful Behavior: Abusive or threatening behavior will not be tolerated
• Personal Belongings: You are responsible for your own luggage and items
• Valid Documents: Carry valid ID and travel documents when required

Best Sri Taxis is committed to providing a professional, safe, and reliable service at all times.

• Professional Drivers: Licensed, experienced, and trained in customer service
• Well-Maintained Vehicles: Regular maintenance and safety inspections
• Punctuality: We strive to arrive on time for every pickup
• Cleanliness: Vehicles cleaned and sanitized before each ride
• Transparent Pricing: Clear fare communication before every journey
• GPS Tracking: All vehicles are GPS-tracked for safety
• 24/7 Support: Customer service available round the clock
• Air Conditioning: All vehicles equipped with functioning A/C
• Complimentary Water: Provided for airport transfers and tours
• Multilingual Drivers: English, Sinhala, and Tamil speakers available

Standard luggage allowances vary by vehicle type. Please inform us about your luggage at booking.

• Hazardous materials, flammable substances, and illegal items are strictly prohibited
• We are not liable for damage to fragile items not properly packed
• Lost items — we will make reasonable efforts to locate and return left-behind belongings

Airport transfers are one of our core services. The following applies to Bandaranaike International Airport (CMB) and Mattala Rajapaksa International Airport (HRI).

Best Sri Taxis offers customizable tour packages across Sri Lanka. The following terms apply to all tour bookings.

• Customization: All tours fully customizable based on your preferences
• Driver-Guide: Your driver doubles as a knowledgeable local guide
• Daily Duration: Standard tour day is 8-10 hours (8:00 AM – 6:00 PM)
• Overtime: Extended hours charged per hour beyond daily limit
• Accommodation: Driver accommodation arranged separately
• Entrance Fees: All attraction fees borne by the passenger
• Route Changes: Minor modifications accommodated free of charge
• Major Changes: Significant changes may incur additional mileage charges
• Multi-Day Deposit: 20-30% deposit may be required for tours exceeding 3 days

Your safety is our highest priority. All operations comply with Sri Lankan transport regulations.

• Vehicle Insurance: Comprehensive insurance as required by law
• Third-Party Liability: Full third-party liability coverage maintained
• Driver Licensing: All drivers hold valid licenses and professional permits
• Vehicle Inspection: Regular safety inspections strictly followed
• Speed Limits: Drivers adhere to all traffic regulations
• First Aid: All vehicles carry a basic first aid kit
• Emergency Protocol: Drivers trained in emergency response

Best Sri Taxis respects your privacy and is committed to protecting the personal information you share with us.

While we take every reasonable measure to ensure a safe and pleasant journey, please note:

• We are not liable for delays caused by traffic, weather, or circumstances beyond our control
• We are not responsible for missed flights or appointments due to external factors
• We are not liable for loss, theft, or damage to personal belongings left in the vehicle
• Our total liability shall not exceed the fare paid for the specific journey
• We are not liable for indirect or consequential damages
• Force majeure events absolve us from liability for non-performance

We take all complaints seriously. If you're dissatisfied with our service, please follow this process:

Best Sri Taxis reserves the right to update these Terms and Conditions at any time.

• Updated terms will be published on bestsritaxis.com
• The "Last Updated" date will reflect the most recent changes
• Continued use of our services constitutes acceptance of updated terms
• For significant changes, we may notify customers via email or WhatsApp
• We recommend reviewing this page periodically

If you have any questions about these Terms and Conditions, please contact us:

We aim to respond to all inquiries within 24 hours. For urgent matters, please call or WhatsApp us directly.