Privacy Policy BestSriTaxi.com

At BestSriTaxi.com, we collect information to provide you with the best taxi and transportation services across Sri Lanka. We collect the following types of information:

• Personal Information: Full name, email address, phone number, and residential or business address provided during booking or account registration.
• Booking Details: Pick-up and drop-off locations, travel dates and times, number of passengers, vehicle preferences, and special requests.
• Payment Information: Credit/debit card numbers, billing address, and transaction history processed through secure payment gateways.
• Location Data: Real-time GPS location when you use our services for pick-up coordination and route optimization.
• Device Information: IP address, browser type, operating system, device identifiers, and access timestamps.
• Communication Records: Emails, chat messages, phone call records, and feedback submitted to our customer support team.

We use the information we collect for various purposes to operate and improve our taxi services:

• Service Delivery: To process your taxi bookings, assign drivers, coordinate pick-ups and drop-offs, and provide real-time trip tracking.
• Payment Processing: To securely process payments, generate invoices and receipts, handle refunds, and prevent fraudulent transactions.
• Communication: To send booking confirmations, trip updates, driver details, promotional offers, and respond to your inquiries.
• Service Improvement: To analyze usage patterns, optimize routes, improve customer experience, and develop new features and services.
• Safety & Security: To verify user identities, ensure passenger and driver safety, investigate incidents, and comply with legal requirements.
• Marketing: To send relevant promotions, discounts, and service updates (with your consent). You may opt out at any time.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests in Sri Lanka.

We respect your privacy and do not sell your personal information. We may share your information only in the following limited circumstances:

• With Drivers: Your name, pick-up location, and contact number are shared with assigned drivers solely for trip coordination purposes.
• Payment Processors: Secure payment information is shared with trusted payment gateway providers to process your transactions safely.
• Service Providers: We may share data with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.
• Legal Requirements: When required by law, subpoena, court order, or government regulation, or to protect our rights and safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• SSL Encryption: All data transmitted between your browser and our servers is encrypted using 256-bit SSL/TLS encryption technology.
• Secure Servers: Your data is stored on secure servers with firewalls, intrusion detection systems, and regular security audits.
• Access Controls: Only authorized personnel with a legitimate business need can access your personal information, with strict role-based permissions.
• Payment Security: We comply with PCI-DSS standards. We never store your complete credit card information on our servers.
• Regular Audits: We conduct regular security assessments and vulnerability testing to identify and address potential threats.

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

• Essential Cookies: Required for basic website functionality, including session management, security features, and booking form operations.
• Analytics Cookies: Help us understand how visitors interact with our website by collecting anonymous usage statistics (e.g., Google Analytics).
• Functional Cookies: Remember your preferences such as language settings, recent searches, and saved locations for a personalized experience.
• Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns across platforms.

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. However, disabling essential cookies may affect website functionality.

Our website may contain links to third-party websites and integrates with external services. These include but are not limited to:

• Google Maps: For location services, route mapping, distance calculation, and real-time traffic information.
• Payment Gateways: Secure third-party payment processors for handling credit card, debit card, and digital wallet transactions.
• Analytics Services: Google Analytics and similar tools for website performance monitoring and user behavior analysis.
• Social Media: Integration with Facebook, Instagram, WhatsApp, and other platforms for sharing and customer communication.
• Communication Tools: WhatsApp Business API, email service providers, and SMS gateways for customer notifications.

Please note that these third-party services have their own privacy policies, and we are not responsible for their practices. We encourage you to review their policies before providing any personal information.

You have certain rights regarding your personal information. We respect and uphold these rights:

• Right to Access: You can request a copy of the personal data we hold about you at any time, free of charge.
• Right to Correction: You can request that we correct or update any inaccurate or incomplete personal information.
• Right to Deletion: You can request the deletion of your personal data, subject to legal retention requirements and legitimate business needs.
• Right to Opt-Out: You can unsubscribe from marketing communications at any time by clicking the unsubscribe link or contacting us directly.
• Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format for transfer to another service.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.
• Right to Object: You can object to the processing of your personal data for direct marketing or profiling purposes.

To exercise any of these rights, please contact us using the information provided in Section 12. We will respond to your request within 30 business days.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law:

• Account Data: Retained for the duration of your active account plus 2 years after account closure or last activity.
• Booking Records: Retained for 5 years for tax, legal, and business reporting purposes as required by Sri Lankan law.
• Payment Records: Retained for 7 years in compliance with financial regulations and tax requirements.
• Communication Logs: Customer support interactions are retained for 3 years for quality assurance and dispute resolution.
• Analytics Data: Anonymized analytics data may be retained indefinitely for statistical analysis and service improvement.

When data is no longer needed, it is securely deleted or anonymized using industry-standard data destruction methods.

BestSriTaxi.com services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If we become aware that we have inadvertently collected personal data from a child under 18 without parental consent, we will take immediate steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately so we can take appropriate action.

BestSriTaxi.com primarily operates in Sri Lanka, and your data is processed and stored within Sri Lanka. However, some of our third-party service providers may be located in other countries.

When your data is transferred internationally, we ensure that appropriate safeguards are in place, including data processing agreements, standard contractual clauses, and compliance with applicable data protection regulations.

By using our services, you consent to the transfer of your information to countries outside of Sri Lanka where data protection laws may differ from those in your jurisdiction.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes:

• The "Last Updated" date at the top of this page will be revised to reflect the most recent version.
• For significant changes, we will provide a prominent notice on our website or send you a direct notification via email.
• Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
• We encourage you to review this page periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to reach out to us:

We aim to respond to all privacy-related inquiries within 48 hours during business days. For urgent matters, please contact us via phone or WhatsApp.